General
I have an older gift card that only has one brand logo on it (either Next Level Burger or Veggie Grill), can I use it at any location?
No, unfortunately our older gift cards (pre 11/12/24) cannot be redeemed at all locations. Please email us at chitchat@nextlevelvg.com and we can assist with determining where your gift card can be used.
I have an older gift card that only has one brand logo on on it (either Next Level Burger or Veggie Grill). Can I use it in the rewards app?
No, unfortunately, our older gift cards can only be redeemed in-store at respective locations. Our new Next Level gift cards, issued as of 11/12/24, will be valid at all restaurants and can be used as a payment method on the rewards app!
Can I purchase a gift card in a restaurant?
Yes, gift cards are available for purchase at all Next Level Veggie Grill and Next Level Burger locations.
Can I purchase a Next Level gift card online?
Yes, e-gift cards are available for purchase at https://wwws-usa2.givex.com/cws4.0/nextlevel/. For physical gift card purchases, please visit your nearest Next Level Veggie Grill or Next Level Burger location.
Can I use my gift card as a payment method for online orders?
Gift cards can be used as payment for online orders, but cannot be used as payment for 3rd party delivery orders.
Is there an expiration date for my gift card?
No, there is no expiration date on Next Level gift cards.
What happens if I lose my gift card or it is stolen?
If lost, stolen, or destroyed, gift cards will only be replaced for the remaining value with original proof of purchase and gift card identification number.
Can I reload my gift card?
Yes, you can reload your gift card at any time by visiting https://wwws-usa2.givex.com/cws4.0/nextlevel/.